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Posted on October 16, 2017 5:03 PM by Kirk Booher
Categories: Video Surveillance
Video surveillance clients who have been using the Broview app to log into their DVR to remote view cameras need to download SuperLivePro from the Apple app store here and enter the same settings (Port, which is normally 8000, User Name, Password). iOS11 is not currently supported by Broview and the manufacturer has not provided us a time frame when Broview will again be compatible.
 
The current DVR we use is now running NVMS7000 for remote viewing of video surveillance and security camera systems. If you would like to get quote on upgrading which allows Hi Def 3 mega pixel (10x greater resolution than analog) cameras that will work on the same wire or anything else, contact us for a price and features.
 
 
Posted on April 29, 2017 9:08 AM by OnGuard
Categories: General

Alarm Company Comparison Form

Choose wisely the company entrusted to protect what matters most.

Category # OnGuard / Guardian # Company B # Company C

CENTRAL MONITORING STATION

           
Facility Awards   2015 Central Station of the year by CSAA

 

Only 2 time winner to date

       
Certifications   UL Commercial and Residential, 5 star diamond by the CSAA, Factory Mutual        
Backups   Redundant facilities in PA and AZ,

 

3 power generators, dual communication trunks from separate tele-communication providers, secure building with access cntrl

       
Response Time   23 seconds average        
Years in Business   67 years        
Primary Communication   Verizon wireless LTE (or AT&T)        
Alternative Communication   Alarmnet, Telguard, Landline, IP        
2-way Voice   Enhanced svc via 2-way voicelink

 

Never be home alone during an emergency

       
Video Monitoring Service   Yes, Rapid Response        
             
Monitoring rate guarantee   Monitoring rate price protection for term        
             
INSTALLATION            
Technician Training   Trained by factory reps        
Background checked   Yes        
Drug tested   Yes, Random        
Owner’s wife standard   Yes   NA   NA
Communication   Yes, Call when enroute, text, office        
Project mgr.   Yes        
Proper installation checklist   Yes, 33 point        
Certificate of Completion Process and Form   All zones confirmed to monitoring ctr        
Training and set-up   Up to 1 hr. included, no add charge        
Cleanup   We will leave your as is, if not cleaner.        
Uniformed technicians   Yes        
Identification credentials   Yes        
             
             
EQUIPMENT            
Alarm brands   2gig GC2-GC3, DSC NEO, Honeywell Vista, Interlogix Simon and Concord, Firelite, other        
Video brands   LTS-HIKvision, TruVision, HTS, VideoFied, other        
Access Control brands   Interlogix TruPortal, IEI,        
Warranty   One year parts and labor (3 support plans available with 3yr and Lifetime Warranty)        
Pricing   Itemized and transparent        
Monitoring rate guarantee   Monitoring rate price protection for term        
Recycling   We recycle old equipment and batteries.        
             
SERVICE            
3 support plans available   Silver, Gold & Platinum Options:

 

Allows you to budget and get the custom level of service and support you want beyond our standard Bronze warranty.

       
Guarantee   Triple Guarantee

 

1)$ 500 theft deductible

2) 6 month satisfaction guarantee or

E your money back

3) Free move of alarm basic pkg after 1 yr*

       
Emergency service available   24/7 if you need us        
Interactive   Mobile tech via alarm.com allows us to diagnose and fix many issues remotely        
Office manager / Customer service agent   Full time to serve your needs        
Emergency Installs   If you have an emergency, we have one.        
             
             
OTHER            
Angie’s list   OnGuard Super Service Award Winner

 

2011, 2012, 2013, 2014, 2015, 2016

       
Home Advisors   5 star rated        
Google   5 star rated        
Veteran Certified Business   Yes        
Guardian Protection Services

 

Authorized Dealer

  5 years        
Owner’s years of industry experience   Since 1983 (34 years)        
Independent   We carry multiple brands and services to best suit your needs, not ours.        
Partners   We believe in aligning ourselves with the best of the best.        
Comprehensive 7 point security level   We strive to provide complete security solutions. Were we are unable to deliver with expertise we refer.        
Digital fingerprint program   Free Digital BioDocs at Community Events        
Local ‘brick and motor’   Yes, local service and installation        
Referral rewards   OnGuard cash or free monitoring        
Owner – Operator directly involved   Yes        
Posted on April 28, 2017 8:59 AM by OnGuard
Categories: General
Security Alarms
 
Fishers has an alarm ordinance that requires homes and businesses with security/fire alarm systems to have an alarm permit application on file with the police department. The purpose of the permit is to accurately track contact information for the owners of these structures and help reduce the number of false fire and security alarms.
The alarm permit has a bi-annual fee of $25 and is non-transferrable. Alarm renewal permit applications are mailed roughly a month in advance of your renewal date. You must make sure to update the police department of any changes in contact information.
 
The police and fire department respond to every reported alarm. If you accidentally set off the alarm, we ask you to call your alarm company and the non-emergency dispatch at (317) 773-1282 and ask to send a “disregard” message to the officer or fire department.
 
The ordinance grants three false alarms within a calendar year prior to recording an “offense” false alarm. Beginning with the fourth false alarm, the violation will be considered a first offense and fined accordingly. The fine schedule is progressive in nature. The first offense is $50, second offense is $100, and third and subsequent offenses are $150. You can read the ordinance in its entirety by viewing Title XI, Chapter 111 of the Fishers Code of Ordinances.
 
The intent of this ordinance is to insure that security/fire alarm systems function properly and that operators are doing their part to minimize false alarms. By reducing our responses to false alarms, duty officers are available to respond to other calls for service.
Posted on April 28, 2017 8:57 AM by OnGuard
Categories: General
Fire Protection Systems Test Checklists
 
  • Fishers Fire Department Fire Alarm  LINK
  • Fire Alarm Record of Completion LINK
 
Posted on April 28, 2017 8:56 AM by OnGuard
Categories: General
Emergency Kit
Preparing an Emergency Kit
 
The first component of being prepared for disasters is to have an emergency supply kit for each person in your home. The supply kits should be stocked with enough items to last for three days.
 
Important items to include in an emergency kit include:
 
  • Water, one gallon of water per person per day for at least three days, for drinking and sanitation.
  • Food, at least a three-day supply of non-perishable food.
  • Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert and extra batteries for both.
  • Flashlight and extra batteries.
  • First Aid kit.
  • Whistle to signal for help.
  • Dust mask, to help filter contaminated air.
  • Plastic sheeting and duct tape to seal air leaks if you shelter-in-place.
  • Moist towelettes, garbage bags and plastic ties for personal sanitation.
  • Wrench or pliers to turn off utilities.
  • Can opener for food (if kit contains canned food).
  • Local maps.
  • Cell phone with chargers, inverter or solar charger.
In addition to the basic items, you should also include important medications, supplies for pets, important documents, hygiene items and a change of clothing.
 
Water
 
You can also keep household chlorine bleach and medicine dropper on hand. When diluted nine parts water to one part bleach, bleach can be used as a disinfectant. Or in an emergency, you can use it to treat water by using 16 drops of regular household liquid bleach per gallon of water. Do not use scented, color safe or bleaches with added cleaners.
 
  • Don’t Forget the Pets
  • What your pet emergency kit should include
  • Container of water
  • One week supply of canned or dry food
  • Can opener
  • Dishes for food and water
  • Any medication that your pet requires
  • Cage/carrier
  • Leash/collar
  • Plastic bags for cleaning up after your pet
  • Kitty litter
  • A blanket or towel
  • A familiar toy
  • Medical records
  • A backpack or duffle bag for storing the above items
Posted on April 15, 2017 9:33 AM by OnGuard
Categories: General
QUESTION: From your travels and expertise, do you have a recommendation for an outdoor IP security camera? I was looking at Trivision NC336PW and Phylink Bullet Pro. I have my own NAS and want app/text notification for motion. Happy Easter! He is RIsen!! Thanks, Mark
 
ANSWER: 1st motion outdoors is normally a pain…too much uncontrolled motion so you will likely get too many notifications so I wouldn’t recommend. Video analytics is getting better but not there yet for consumer grade devices. Recording motion is fine.
 
Also, I generally try to wire cameras vs Wi-Fi when practical. Since they take power it is often almost as easy to run data and power at same time. But if hard to get wire there and power is close and you have a solid Wi-Fi signal and bandwidth, the wireless is viable but can be finicky.
 
I don’t have experience with either of those cameras but they don’t look bad at a glance. As standard, we use a nvr / dvr for recording and remote view but pretty sure there is recent software to pull that camera in but would check that.
 
If you want to explore are more comprehensive, professional solution…do tell. I hope this helps and let me know how the project goes if you do it.
 
Happy Easter!
Yours for greater safety,
Kirk
Posted on April 15, 2017 9:29 AM by OnGuard
Categories: General
QUESTION: Yes, this makes me NOT want to work with ADT in the future! Had to plug it in again because the alarm went off again. So frustrating, and the plug gets so hot… it can’t be safe.
 
ANSWER: Those alarm transformers generally run very warm but are safe.
 
QUESTION: Does anyone know what this is, and how I can get it off my wall?! It’s from the previous owners of our house and comes with no numbers pad. It has a huge plug that screws into the wall which gets really hot and honestly looks like a fire hazard. We unplugged it two nights ago, and TODAY an ear piercing security alarm went off from the box. The only way to turn it off was to plug it back in. I called ADT to have them come remove it but our “account isn’t active so a technician won’t come out.” Literally the only advice the lady on the phone told me was to “leave it unplugged so the whole system powers down.” Ok lady, but plugging it in is the ONLY WAY TO STOP THE EAR PIERCING SOUND!!!! She just repeated over and over the same thing, to leave it unplugged, and that was “all she had.” I know she’s just doing her job but letting an ear piercing alarm just go off in our house (and who knows when it’ll happen again?!) is just not an acceptable solution. Any tips???! I want my husband to just pry it off the wall and clip the cords I guess, but obviously don’t want to damage the wall behind it.
 
ANSWER: Ma’am, I have a key and dont mind taking that down for you for free. The box is of little value but I live in the area and it would only take a few mins. I am the alarm business and we have re-activated 100s of these ADT Honeywell Vista Alarm panels. Just shoot me a msg if you still need some help.
Posted on March 27, 2017 9:34 AM by OnGuard
Categories: General
OnGuard Security Solutions, an authorized dealer for Guardian Protection Services, will be providing free Child ID BioDocs to children at the upcoming City of Fishers – City Wide Open on May 22nd from 3-8pm.
 
Families with younger children are encouraged to attend and get your free ID BioDoc.
 
Posted on October 29, 2016 9:46 AM by OnGuard
Categories: General
Check out how Matrix IR performs vs traditional IR.
 
IR is an abbreviation for Infrared. It allows camera to see in darkness with the use of infrared lighting which is invisible to the human eye but video camera can use it to see in darkness producing a black and white image.
 
For night vision the more lighting the better but this isn’t always possible or practical.  Not all cameras are alike. Better quality cameras use a variety of features including WDR (Wide Dynamic Range) which helps cameras see in varied, different lighting conditions. Better cameras use WDR or True WDR vs DWDR which is Digital or artificial.
 
Matrix IR vs regular IR helps reduce ghosting or shadow effects at low light.
 
Here is video demonstrating Matrix vs regular IR.
 
 
Posted on October 29, 2016 9:36 AM by OnGuard
Categories: General
When it comes to video cameras, there are a lot of choices. Low end, high end, value, performance, DYI, Professional grade, etc. This camera pack a powerful punch without breaking the back. It is an excellent value. It has most all of the best features without the few not needed that carry a lot of cost.
 
Here is a brief video showing the ‘profile’ of the LTS 4.1MP Wide Angle Turrent Dome Camera:
 
 
 
Contact OnGuard today for a personal online or in office / home demonstration and pricing. 317.572.5777 or fill out Contact Form on the home page.
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OnGuard Security Solutions

6330 E 75th St Suite 120
 Indianapolis, IN 46250
Monday - Friday: 8am - 8pm
 Saturday: 9am - 5pm
 Sunday: Closed