24/7 Monitoring & Cloud Services meet 24/7 Emergency OnCall Support

We’ve launched 24/7 Emergency Support for our clients, bolstered by investments in extra labor costs. This improvement extends to our cloud services, particularly benefiting the commercial sector with advanced security and fire systems.

We use operations software to handle calls, manage tech schedules, and workflows remotely. As a cloud technology company, we offer top-notch service despite our local, smaller size. That’s what we call ‘the best of both worlds’

Our normal office hours are 8:30a-5:30p, M-F. If our clients need after-hours service, they just need to call our main number and hit extension 8. Our goal: Answer calls immediately or within 1 hour, and onsite in the Indy Metro area within 4 hours. This includes Carmel, Fishers, Geist, Greenfield, Anderson, Muncie, New Palestine, Greenwood, Franklin, Mooresville, Plainfield, Avon, Brownsburg, Zionsville, and Westfield.

We offer our clients 15 minutes of service for free as a courtesy. With our Platinum Service Plan, our 24/7 gold repair plan is included. If not, we charge 1.5 or 2.0 our standard rates.

Most of our systems use the cloud services , reducing truck visits.This facilitates and makes possible robust remote service and diagnostics but it’s there when they need it.

This way, NO WORRIES…because We Are OnGuard.

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