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professional-security-system-monitoring
Posted on October 13, 2018 by OnGuard
Categories: General, Residential
 
Smart Signal from Alarm.com provided by OnGuard Connects You Directly to 24/7 Emergency Help
 
When an emergency is unfolding at home or office, professional 24/7 security monitoring makes all the difference. While you get your family to safety, our trained security professionals are responding to your alarm signal, assessing the situation, and alerting your local police or fire department or ambulance plus notifying your call list. Further, immediate text, emails and push notifications are sent.

Now, OnGuard's professional monitoring is even more effective thanks to Smart Signal, exclusive to Alarm.com, a new, direct emergency connection to your home's monitoring station within your Alarm.com app. 

Smart Signal lets you use your app to trigger a panic alert, verify an alarm event, or quickly cancel a false alarm, using a new set of signaling buttons in your app. We got you covered. Its simply a better way to communicate. Each button triggers a specific Smart Signal from your security panel to the monitoring station, enabling the station's security professionals to act faster and relay more detailed information to your local police or fire department. Communication is essentials and this service makes it better than ever.

Smart Signal features two types of emergency message: 
 


1: Verify or Cancel an Alarm 



In an alarm event at your home, you'll see these two buttons side by side at the top of your app's home screen. They'll stay "pinned" to the top of the screen even when you scroll down, allowing you to check your video feeds and image sensor pictures for activity, then respond quickly. 

Hold the "Verify Alarm" button for three seconds to let your monitoring station know that the alarm event is real. Your confirmation gives them the information they need to call emergency help faster. If it's a false alarm, hold "Cancel Alarm" for three seconds to let your monitoring station know that no further action needs to be taken. 

2: Initiate a Panic Signal from your App 

If there's an emergency at home that doesn't activate an alarm, and you can't make it to your security panel or call 911, Smart Signal lets you send a panic signal from your Alarm.com app. 

You'll find your Panic signaling options in the Security System area of your app. To activate a Panic, hold the button for three seconds. 

Some systems, depending on your security panel model, include options for a loud Audible Panic alert, as well as specific fire, medical and police panics. All panels, however, support the new Silent Panic signal, which lets your monitoring station know that help is needed without sounding an audible alarm at your panel. 

Unlike a security keyfob, which only works at home within range of the security panel, your new In-App Panic button can be activated from anywhere—so if you spot an emergency at home while you're out, you can activate a Smart Signal from your security panel for assistance at your property. 

To find out when Smart Signal will be available for your security system, contact your service provider. 

Don't have Alarm.com yet? 

With proactive safeguards like Smart Signal, Crash and Smash protection and Unexpected Activity alerts, Alarm.com technology provides the ultimate protection for your family and home. 
 
Contact OnGuard today to get further info.

OnGuard Security Solutions

6330 E 75th St Suite 120
 Indianapolis, IN 46250
Monday - Friday: 8am - 8pm
 Saturday: 9am - 5pm
 Sunday: Closed
6330 East 75th Street., Suite 120 Indianapolis, IN 46250