Repair and Service Policy

OnGuard provides repair and service on all the brand we carry as primary as well as several other brands.
 
INTRUSION / FIRE ALARM SYSTEMS SERVICED:
  • DSC (NEO, POWER SERIES)
  • QOLSYS (IQ, IQ2)
  • 2GIG (GC2, GC3)
  • HONEYWELL (VISTA, LYNX)
  • INTERLOGIX (CONCORD, SIMON XT, SIMON XTI)
 
COMMERCIAL FIRE ALARM SYSTEMS SERVICED:
  • POTTER
  • FIRELITE
 
VIDEO SYSTEMS SERVICED:
  • DAHUA
  • LTS
  • HIKVISION
  • INTERLOGIX
  • ANALOG CAMERAS
  • BASIC IP NETWORK
  • UBIQUITY WIRELESS
 
ACCESS SYSTEMS SERVICED:
  • 3X LOGIC (INFINIAS)
  • INTERLOGIX (TRUPORTAL)
  • ALARM.COM
  • IEI (HUB MANAGER)
 
Repair services are done at our standard billable rate per the type and scope of work.
 
OnGuard provides 3 different types of service based on the Time of Day and the Day of Week.
 
Standard times are Monday - Friday, 8:30 am - 4:30 pm.
 
Time and a half times are Monday - Friday, 4:30 am - 9:30 pm  and Saturday 8:30 am - 3:30 pm
 
Double time would include all other times than those listed above and Holidays.
 
Our standard rates are $ 80 per hour for Level 1 type work, Time & Half rates then are $ 120 per hour and Double time then is $ 160 per hour.
 
Level 1 work in includes standard alarm and video. Standard rate = $ 80 per hour.
Level 2 work includes commercial fire alarm, access control, and advanced video. Level 2 advanced rate = $ 120 per hour.
 
Our standard service call is billed $ 80 which includes the Trip and the 1st half an hour of labor, which is the minimum time.
 
We then bill in 15-minute increments.
 
Payment is expected upon completion of the service call unless previously approved.

For service call us anytime 317.572.5777 or Complete the Contact Page at the Top Right for the Web Site.

OnGuard Security Solutions

6330 E 75th St Suite 120
 Indianapolis, IN 46250
Monday - Friday: 8am - 8pm
 Saturday: 9am - 5pm
 Sunday: Closed
6330 East 75th Street., Suite 120 Indianapolis, IN 46250