We appreciate your being OnGuard.
To deliver the best service, please use the following contact information:
MONITORING STATION (Dynamark)- alarms, put systems on a test (pause monitoring)
Phone: 855.699.6492 or 317.572.5777 x40
You can also Pause monitoring via the alarm.com app if that app is enabled & available.
SERVICE – operational issues, technical, repairs, inspections, etc
Phone: 317.572.5777 x2 (M-F,8-5) or Emergency billable at 1.5x unless platinum support x8
Online: support info
FINANCIAL – Paying invoices, changing payment methods, financial questions
Phone: 317.572.5777 x3 (M-F,8-5)
Online: change payment
Online: 1-time payment (see link on the invoice) if NA you can pay here
SALES – add-ons, new systems, referrals, etc.
Phone: 317.572.5777 x1