How do I stop my alarm panel from beeping and silencing trouble alerts.

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“Trouble” beeping on your security panel can happen for a variety of reasons, some more urgent than others. Most systems will display the problem – some easier to spot than others. Please find below some of the most common security systems we install and service which could be former Guardian Protection, Brinks, Nelson Alarm, Indiana Alarm, Hoosier Security, ADT, and other installers.

First Steps
Below are a few steps you can take to stop the beeping caused by trouble alerts such as:

  • Security System Main Battery being Low
  • Security System Sensor / Device with a Low Battery (door, window, glass break, motion, smoke, etc)
  • Security Alarm Devices with a Tamper Alert (cover off or ajar typically on a wireless device)
  • Communication Failure
  • Other Triggers

The following steps provide a temporary fix to stop the beeping and usually do not permanently fix the problem. If the problem persists, the panel may begin beeping again then you will need to repeat the procedure.

Determine what type of Panel you have

  • Qolsys IQ2/4
  • DSC Neo
  • Interlogix / GE Simon
  • Interlogic Concord
  • 2GIG Go Control
  • Honeywell Vista or First Alert
  • Dsc security system touchscreen
  • DSC Neo, Pro, or Power Series Keypad
  • DSC NEO or PRO Security System Keypad

Silencing Alarm Trouble Procedures:

Qolsys IQ / IQ2

  1. Press the Message icon (*)
  2. Press Messages/Alarms/Alerts button
  3. Select Acknowledge All, then press OK

DSC Neo – touchscreen

  1. Press the yellow triangle Trouble icon to silence trouble beeping
  2. Press the Trouble icon again to view the trouble condition

DSC Neo – button keypad

  1. Press # key to silence trouble beeping
  2. Press *2 to view trouble conditions

Simon XTi / Simon XTi5
Arm/Disarm system
OR

  1. Press the Settings Icon
  2. Under Panel Status, press Listen, followed by Clear

Simon XT
Arm/Disarm system

OR

Press Status key, followed by Disarm (no code needed)


Concord 4
Arm/Disarm system
OR

Perform a system status check by pressing ** on the touchpad


2 GIG GoControl

  1. Press the trouble alert icon button
  2. If there are more than three alerts, use up and down arrows to scroll through the list
  3. After viewing troubles, press OK to acknowledge

First Alert / Vista Keypad Panels
Enter code, then press Off key
OR

Just press Off key

First Alert Touchscreens
Select Disarm icon, then enter code

Still need help?
It’s also important to recognize that some trouble signals may indicate a problem that we need to help you address — for example, you recently renovated your home and your system is not communicating properly. Some problems like Fire Alarm and other 24 hr devices may not clear.

For additional help, you may email us @ Service@OnGuardSSC.com or call 317.572.5777 x2 (Service) or listen for prompt for Emergency Service for our on-call tech (normally billable if service trip is required)

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