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Alarm.com Video Offline Troubleshooting

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byKirk Booher
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The Video Troubleshooting Wizard guides you through basic steps for bringing your video devices back online after they become disconnected. These troubleshooting steps include:

  • Power-cycling the video device
  • Power-cycling the router
  • Re-configuring wireless information

The Video Troubleshooting Wizard can identify the type of video device and provide device-specific advice depending on the situation. It can also detect and notify you when the device comes back online during the troubleshooting process. For more information about general troubleshooting for a disconnected video device, see How can a camera be reconnected to a Wi-Fi network if the router, network equipment, or wireless settings change?.

All Alarm.com video devices are supported by the Video Troubleshooting Wizard available on the Customer app and Customer Website. The Video Troubleshooting Wizard is not available until a video device is offline for at least five minutes.

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