PROUD PARTNER SPOTLIGHT: BECKLAR MONITORING (FORMERLY AVANTGUARD) — TMA MONITORING CENTER OF THE YEAR

When an alarm fires, the next 120 seconds decide everything. That’s why we’re selective about who watches our customers’ systems. We’re proud to partner with Becklar Monitoring—the organization the industry knows as AvantGuard—recognized by The Monitoring Association as 2022 Monitoring Center of the Year (Enterprise) for excellence in people, processes, and performance.

Becklar Monitoring’s central station floor—purpose-built for speed, redundancy, and clarity.

Why this award matters to OnGuard customers

TMA’s Monitoring Center of the Year designation isn’t a vanity trophy; it’s a signal that a center consistently delivers professional, reliable outcomes across millions of events. For us—and for you—it means:

• Speed you can feel. Becklar publishes response metrics measured in seconds, not minutes, across millions of yearly signals and thousands of dealers.
• Resilience by design. Fully redundant centers across the U.S. and Canada keep monitoring online through storms, outages, and maintenance windows.
• Video-first verification. Pairing alarms with live or recorded video reduces false dispatches and accelerates the right response.
• AI + Human assistance. Becklar combines advanced artificial intelligence with trained human operators. AI helps filter routine noise, highlight critical details from cameras and sensors, and deliver faster context to operators—who then make the final decision. This blend of automation and human judgment increases accuracy, reduces false alarms, and ensures critical events get the quickest response.
• A culture that cares. Their “care-first” ethos shows up in operator training, clear SOPs, and continuous improvement—exactly how we run our own field teams.

What changes on your site when OnGuard + Becklar are behind the glass

A typical video-verified event looks like this:

1. Detect – A door-held, intrusion, or analytic rule triggers.
2. Verify (Video Alarm Verification) – An operator reviews the paired camera feed for faces, door state, and context. (The example shown here is video verification, not standard alarm verification.)
3. Deter – If appropriate, a live talk-down warns the intruder and often ends the incident.
4. Dispatch – Only when verified; authorities and on-site contacts get concise, useful details.
5. Document – A short clip and operator notes are saved for claims and follow-up.

Video Alarm Verification VS Standard Alarm Verification (Verification in practice: recent video + map context for faster, smarter calls)

Result: fewer false alarms, faster closures, and cleaner evidence.

Beyond the nameplate: AvantGuard → Becklar Monitoring

You’ll see the Becklar Monitoring name more often as the brand unifies wholesale alarm monitoring, interactive video, remote guarding, and AI-powered assistance under one umbrella. It’s the same proven team—now with a broader platform and even tighter tooling for dealers like OnGuard.

Highlights we appreciate (and you benefit from):

• A modern dealer portal for cleaner data and reporting
• Mobile tools that streamline testing and service
• Deep integrations (e.g., video verification, connected devices, AI-assisted workflows) that make every signal smarter

Proof points that matter

Becklar publicly shares “by-the-numbers” indicators—millions of subscribers and signals, rapid response times, and tens of thousands of cameras under watch. That scale isn’t about bragging rights; it’s how they maintain trained coverage 24/7 while continually investing in faster workflows and better outcomes.

Ogden, Utah—one of multiple facilities in a fully redundant network

What you can expect from OnGuard

• Design for prevention. We start at the perimeter—lighting, analytics, talk-down—so issues end before they begin.
• Verification, not noise. We tune rules and camera views so real events stand out.
• A living SOP. We update your escalation playbook with data from real events.
• Accountability you can see. Every incident leaves a trail: clip, timeline, and notes.

Thinking about strengthening your monitoring playbook? We’ll walk your site, map zones, tune analytics, and align escalations with Becklar Monitoring—so everyone knows the next move when seconds count.