Hagerstown, MD (August 5 2020) – On August 1 2020, Dynamark Monitoring, Inc. launched Instant Connect, their newest solution in a growing lineup of features to protect families and businesses across America. Dynamark’s new technology is the industry’s most intuitive and user-friendly way for customers to interact with their alarm. Instant Connect modernizes the alarm handling experience by reducing false alarms, increasing customer engagement, and lowering customer attrition. When creating this new solution, Trey Alter, President and CEO of Dynamark stated, “Our goal was to create a very intuitive interface that really improved and modernized the customer experience.”
Dynamark’s Instant Connect platform is an improvement over event-based one way texting. Instant Connect allows customers to group chat with their entire contact list, cancel or verify alarms, and even request service, all without the need to download an app. The company understands the smart phone has become embedded into everyone’s lifestyle, and texting is the primary communication preference of consumers. Recent statistics show that customers spend an average of three hours per day on their phones, and yet incoming calls are rejected at an alarming 71% rate.
In R&D for 18 months the product was launched for initial testing in early 2020 with positive results. “This technology is a dramatic leap forward in the way we do business. In my 20 years in the industry I have never had a product receive the number of positive reviews as Instant Connect” according to Antonio Chavez of Level 2 Security and Automation. “Moving forward I just do not think dealers can be competitive in the marketplace any longer without technology like this. It is literally like moving from a horse and buggy to the automobile.”
Instant Connect also allows customers to immediately seek emergency assistance with the push of a button in an emergency situation. With features like customized branding, ease of use, and no app required, this technology has become a huge hit with many of the dealers across the country. Rich Cowan, one of Dynamark’s regional vice presidents, remarked, “My dealers have told me that faster notifications will be a huge advantage for them to give their customers a better end-user experience.” One big advantage with Instant Connect is that Dynamark does not charge additional monthly fees to their dealers for this service.
“At Dynamark we are always innovating, improving, and searching for ways to better protect families and property,” said Alter. “Preserving and protecting our public safety resources needs to be a top priority for all of us. Our first responders provide critical lifesaving services when we need them most, and it’s up to all of us to help be good stewards of their time. Reducing false alarms is just one way we can help”.